November 2016 Program

NSA-NT November 2016 Meeting – Shep and Cindy Hyken, CSP, CPAE


Title: How to Get More Business


Shep and Cindy Hyken will unlock the secrets of how they have used social media and content marketing to explode their business.  We will learn which tools to use, what to tweet, why you should tweet, what you should post on Facebook and Pinterest and why.  They will share the schedule they use and why its important.  This is must have information as we expand the way we use social media and content marketing in our own businesses.

About the Featured Speakers

Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees.

His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller, and, his latest book, Amaze Every Customer Every Time. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express-and that’s just a few of the A’s!


Ed Talk

Presented by: Melinda Marcus, CSP. Are You Capturing Your Audience Or Just Holding Them Hostage? How to Create Engaging Openings For Your Speeches


Saturday, November 12, 2016


Breakfast / Registration — 8:00am – 9:00am
Program — 9:00am – 12:30 pm


Hilton Garden Inn
1001 W. President George Bush Turnpike
Richardson, Texas 75080

Map & Directions


Includes program and full breakfast

Members, Candidates and Non-Local NSA Members

  • $47 if pre-registered by Thursday before Meeting
  • $57 onsite, morning of Meeting


  • $20 Students
  • $37 first time only
  • $67 if pre-registered by Thursday before Meeting
  • $77 onsite, morning of Meeting

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NSA North Texas

14070 Proton Road Ste. 100, Dallas, TX 75244

972-233-9107 ext. 223

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